This Privacy Policy describes how Renovo ("we", "us", or "our") collects, uses, and protects information when you use the Renovo mobile application (the "App") available on the Apple App Store and Google Play. By downloading or using the App, you agree to the practices described in this policy.
1. Information We Collect
Renovo is designed to work without requiring a user account. We collect the minimum information necessary to operate and improve the App.
Information you provide: Values you enter into calculators (such as room dimensions, coverage rates and material types) are processed locally on your device and are not transmitted to our servers.
Information collected automatically: We may collect anonymous diagnostic and usage data such as device model, operating system version, App version, language, country, crash logs and aggregated feature usage. This data cannot be used to identify you personally.
Information you send us: If you contact our support team by email, we receive your email address and the contents of your message.
2. How We Use Your Information
We use the information we collect to:
- Operate, maintain and improve the App and its calculators;
- Diagnose crashes, fix bugs and improve stability and performance;
- Understand which features are used so we can prioritize improvements;
- Respond to your support requests, feedback and questions;
- Comply with applicable legal obligations.
We do not use your information for advertising or profiling.
3. Legal Basis for Processing (EEA / UK Users)
If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases: your consent (where required), our legitimate interest in operating and improving the App, and compliance with our legal obligations.
4. Data Storage and Security
Your calculations, recent projects and App preferences are stored locally on your device. You can delete this data at any time by clearing the App's storage or uninstalling the App.
Where data is transmitted (for example, anonymized crash reports), it is sent over encrypted connections (HTTPS/TLS). We apply reasonable technical and organizational measures to protect data against unauthorized access, alteration, disclosure or destruction. No method of transmission or storage is 100% secure.
5. Data Sharing
We do not sell, rent or trade your personal information. We only share data in the limited circumstances below:
- Service providers: Trusted vendors that help us operate the App, such as crash reporting and analytics providers, who process data on our behalf under confidentiality obligations.
- Legal requirements: When required by law, regulation, legal process or governmental request.
- Business transfers: In connection with a merger, acquisition or sale of assets, subject to standard confidentiality protections.
6. Third-Party Services
We use a small number of trusted third-party services to deliver the App. These providers may receive anonymized technical data such as device type, OS version and crash diagnostics:
- Apple App Store and Google Play (App distribution and updates);
- Crash reporting and analytics platforms (App stability and usage metrics).
These services are governed by their own privacy policies. We encourage you to review them.
7. Permissions
Renovo requests only the permissions strictly required to provide its features. For example, storage access may be requested to save or export calculation results. You can grant or revoke permissions at any time in your device settings.
8. Data Retention
Calculation data stored on your device remains until you delete it. Anonymous diagnostic and usage data is retained only for as long as necessary for the purposes described in this policy, typically up to 24 months. Support correspondence is retained for as long as needed to address your inquiry and any follow-up.
9. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, and to request data portability. To exercise these rights, contact us at support@buildcalcpro.eu. You also have the right to lodge a complaint with your local data protection authority.
10. Children's Privacy
Renovo is intended for general audiences and is not directed at children under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.
11. International Transfers
Your information may be processed in countries other than the one in which you reside. Where required by law, we put in place appropriate safeguards (such as standard contractual clauses) to protect transferred data.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to the App or applicable law. The "Last updated" date above indicates when the policy was last revised. Material changes will be communicated within the App or on this page.
13. Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us at support@buildcalcpro.eu.